{"version":"1.0","provider_name":"zVendo","provider_url":"https:\/\/zvendo.com\/blog","title":"How can customer feedback improve your eCommerce store? - zVendo","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"WuzQ6veS1Y\"><a href=\"https:\/\/zvendo.com\/blog\/2021\/06\/13\/how-can-customer-feedback-improve-your-ecommerce-store\/\">How can customer feedback improve your eCommerce store?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/zvendo.com\/blog\/2021\/06\/13\/how-can-customer-feedback-improve-your-ecommerce-store\/embed\/#?secret=WuzQ6veS1Y\" width=\"600\" height=\"338\" title=\"&#8220;How can customer feedback improve your eCommerce store?&#8221; &#8212; zVendo\" data-secret=\"WuzQ6veS1Y\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/*! This file is auto-generated *\/\n!function(c,d){\"use strict\";var e=!1,o=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(\/[^a-zA-Z0-9]\/.test(t.secret));else{for(var r,s,a,i=d.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),n=d.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),o=new RegExp(\"^https?:$\",\"i\"),l=0;l<n.length;l++)n[l].style.display=\"none\";for(l=0;l<i.length;l++)if(r=i[l],e.source!==r.contentWindow);else{if(r.removeAttribute(\"style\"),\"height\"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if(\"link\"===t.message)if(s=d.createElement(\"a\"),a=d.createElement(\"a\"),s.href=r.getAttribute(\"src\"),a.href=t.value,!o.test(a.protocol));else if(a.host===s.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener(\"message\",c.wp.receiveEmbedMessage,!1),d.addEventListener(\"DOMContentLoaded\",t,!1),c.addEventListener(\"load\",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf(\"MSIE 10\"),a=!!navigator.userAgent.match(\/Trident.*rv:11\\.\/),i=d.querySelectorAll(\"iframe.wp-embedded-content\"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute(\"data-secret\")))r=Math.random().toString(36).substr(2,10),t.src+=\"#?secret=\"+r,t.setAttribute(\"data-secret\",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute(\"security\"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:\"ready\",secret:r},\"*\")}}}}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/zvendo.com\/blog\/wp-content\/uploads\/2021\/06\/survey-suggestion-1-scaled.jpg","thumbnail_width":2560,"thumbnail_height":1748,"description":"When you start an eCommerce business, you definitely need customer feedback to reach your goals. Your customers keep your business going, and without them, it&#8217;s impossible to grow your brand. Do you know what the last customer who bought something from your online store thought about the product they got? they definitely had some opinions about the product or service they bought. They also had some comments that may be positive or negative about their customer journey and how well their transaction was completed. Customer feedback is the benchmark for eCommerce businesses that can make or break a business\u2019s brand image. The situation is different in e-commerce where brick and mortar stores have the advantage of interacting face to face with their customers and collecting feedback regularly. But an online store needs to actively research consumer reviews and complaints to understand what works and what doesn&#8217;t. Many companies ignore their audiences&#8217; feedback and continue their processes. As a result of this consumers will realize how little you care about their concerns. So, they\u2019ll turn to your competitors to get what they want. In today&#8217;s digital age, customers have easy access to a lot of platforms that can be competitive for [&hellip;]"}